Odoo Vs SugarCRM

No matter if your business is small, medium or large, it needs CRM software to fix customer’s issues. Odoo and SugarCRM are one of the most loved CRM providers in the market. Odoo is an open-source software with several modules whereas Sugar CRM uses proprietary codes



Odoo is an all-in-one business tool with several modules for Human Resources, Manufacturing, Financial Management, Warehouse Management, and Project Management. One major thing that differentiates Odoo from other platforms is it is an open-source software. With this, users can create customized solutions for their respective businesses.

Odoo Enterprise has all the features that are in Odoo Community. The only difference is that Odoo Enterprise also has some additional customization features. One can make use of Odoo studio for creating a customized experience for your business.

This cloud-based Online Edition of Odoo ERP is specially designed for solving SME needs. Odoo has a dedicated app for carrying out every business function. With this, budding business owners can start from scratch by picking a few apps. They can add more applications as and when required.

odoo customisation and integration



SugarCRM is a web-based application available as an open-source and as a commercial version. This advanced CRM software can be of great help to both employees and customers for better engagement. SugarCRM was released as open-source, but has stopped updates for their community version. Well, you can come across some open-source forks like vTiger.

Presently, SugarCRM is divided into four editions like Professional, Enterprise, Ultimate, and Community. It is available both online and on-premise along with the option of detailed customization.

Difference Between Odoo and SugarCRM


Odoo follows an affordable pricing model that is manageable for SMEs. The starting cost of Odoo is around $25.00 per month per user. Odoo has various features like free updates, free trials, hosting, maintenance, and customer support.

SugarCRM offers a total of three payment models. It includes both enterprise and ultimate pricing for large-sized businesses. All of these models are available on a yearly basis. The Sugar Professional model costs $40 per month/ per user, whereas the Sugar Enterprise model costs $65 per month/ per user and last but not least, Sugar Ultimate costs $150 per month/ per user.


Odoo can integrate with various other Odoo products like sales, marketing, and inventory. Not only that, but it can also be integrated with Google Docs. With its API, you can connect with any software you want.

SugarCRM offers integration with various applications like HubSpot, MailChimp, Zapier, HappyFox, CampaignMonitor, LiveOps, CloudAgent, HootSuite, Pardot, etc.

Odoo Vs SugarCRM

Odoo is an open-source software available in both community and enterprise versions. SugarCRM on the other hand offers only a commercial version. When it comes to pricing, Odoo is definitely a better choice than SugarCRM. Odoo provides effortless integration along with Odoo and third-party applications. Whereas SugarCRM lacks in the terms of both integration and customization.

Odoo is one step ahead with its various features like invoicing, real-time chat, etc. Odoo again beats SugarCRM in terms of lead generation and nurturing.Before choosing a CRM solution for your business, ensure to check the features it offers. Once you have done that, only then make a decision.

CRM features

Sugar CRM
Leads Management
Leads Management check check
Leads Scoring check check
Deduplication check check
Sales Quotations check times
Leads Acquisition
Emails Integration check check
Contact Forms check check
Website Call-To-Action check times
Mass Import check check
Sales Pipeline
Manage opportunities check check
Pipeline Managemen check times
Filter Pipeline by Expected/ Closing Dates times check
Log Calls check check
Pre scripted/Automated Next Actions check times
Relationship management
Companies check check
Contacts check check
Photos in contact check times
Multiple Contacts per Company check check
Multiple Companies per Contact check times


Sugar CRM
Quotations check check
Pricelists check times
Quotation Templates check check
eSignature check times
Online Payment check times
Multiple unit of measure check times
Sales Order
Sales Orders check check
Invoicing check times
Customer Portal check times
Shipping method Integration (Cost+Tracking) check check
Subscription management check times


Sugar CRM
Leads Generation
Mass Mailing check check
Webs to Lead Capture check check
Lead Tracking check times
Leads Nurturing
Events check times
Surveys check times
blogs check times


Sugar CRM
Reports check check
Activity Analysis check check
Pipeline Analysis check check
Sales Analysis check check
Invoice Analysis check times
Sales Forecasts check check
Commissions check check
Recurring Business check times
Report Engine
Dynamic Graphs check check
Dynamic Pivot Table check times
Customizable Dashboard check check

Productivity & usability

Sugar CRM
VOIP Integration check check
Calendar Integration check check
Realtime Chat check times
Ability to Add Fields check check
Email Integration check check
Email Templates check check


Suga r CRM
Full Web Interface check check
Mobile App check check
Multi-language check check
Android Offline Appe check check
iPhone Offline Appe check times
API check check
Apps Store check check