Dubai-Based IGGT Global Improves Operational Efficiency by 95% with Odoo ERP
95%
Efficient Operations
90%
Faster Turnaround Times
Project Overview
IGGT Global is a family-owned company established in 2009 and headquartered in Dubai, specializing in business-to-business distribution of industrial supplies and services across 12 diverse market sectors. Operating from one of the world’s leading logistics hubs, the company serves clients across the Gulf, the Middle East, Central Asia, and Africa.
With a strong global footprint and long-standing partnerships with leading organizations, IGGT Global relies on a team of sourcing, engineering, and logistics specialists to deliver tailored solutions for complex requirements. As operations scaled across regions and industries, the team at IGGT reached out to Uncanny to help strengthen its global focus with Odoo implementation - we improved their digital strengths and operational foundations to support continued growth.
Before Odoo: The Key Operational Challenges
1.
Inaccurate Margin & Cost Calculations
Incorrect COGS values were being fetched in sales reports, leading to inaccurate margin calculations and unreliable financial insights for decision-making.
2.
VAT Reporting Inconsistencies
Discrepancies emerged when comparing VAT-inclusive and VAT-exclusive reports, leading to confusion and eroding confidence in financial data.
3.
Multi-Currency Reporting Errors
The multi-company, multi-currency setup resulted in incorrect totals across sales and margin reports, impacting cross-region financial visibility.
4.
Dashboard Data Reliability Issues
The Top Performing Orders dashboard returned incorrect data, and key report columns needed consolidation to support clearer, more actionable analysis.
5.
Sales Order Process Gaps
Standard Odoo reserve and unreserved sales order flows required customization, including additional fields and documentation, to align with internal processes.
6.
Communication & Clarification Challenges
Frequent follow-ups were needed to explain margin discrepancies and COGS calculations, slowing reporting cycles and increasing dependency on manual validation.
7.
Testing & Staging Instability
Bugs in cost calculations and report exports surfaced during testing, requiring multiple iterations to achieve stable, accurate outputs.
Solution- Uncanny’s Odoo Implementation
1.
Margin & COGS Corrections
Sales report logic was debugged by refining SQL and domain filters, ensuring accurate COGS values. Clear conditions for VAT and non-VAT scenarios were added to produce reliable margin calculations.
2.
Multi-Currency Conversion Enhancements
Correct currency conversion logic was implemented across sales orders and invoicing, resolving inconsistencies in multi-company, multi-currency reporting.
3.
Dashboard & Reporting Improvements
Custom columns were added, and aggregation logic was corrected to improve data accuracy. Multiple report columns were merged into a single, consolidated view to support clearer management analysis.
4.
Inventory Reserve & Unreserved Flow Optimization
Sales order reserve and unreserved workflows were enhanced with additional fields, structured documentation, and visual references. All changes were reviewed and approved by the client prior to deployment.
5.
Client Communication & Documentation
Detailed meeting minutes, follow-up documentation, and clarification notes were created, supported by regular review calls and demo sessions to ensure alignment at every stage.
6.
Testing & Quality Assurance
Multiple staging deployments were conducted to resolve bugs in calculations and exports, followed by final client validation before the production rollout.
Key Results After Odoo ERP Implementation
1.
Accurate Sales & Margin Reporting
Reliable COGS and margin reports were delivered, with clear comparisons between VAT-inclusive and VAT-exclusive scenarios.
2.
Stabilized Multi-Currency Financials
Correct currency conversion logic ensured accurate totals across multi-company and multi-currency environments.
3.
Actionable Management Dashboard
The Top Performing Orders dashboard now provides real-time KPIs, giving management clear visibility into sales performance.
4.
Improved Sales Order Process
Enhanced reserve and unreserved tracking, supported by clear documentation, reduced confusion, and improved process clarity.
5.
Stronger Client Communication
Structured MOMs, clarification documents, and regular demo sessions improved transparency, trust, and collaboration.
6.
Significant Time Savings
Reduced manual calculations and fewer reporting errors saved the client’s team substantial time and effort.
Conclusion
The Odoo ERP enhancements delivered for IGGT Global resolved critical reporting inaccuracies, process gaps, and communication challenges. By implementing accurate COGS and margin calculations, stabilizing multi-currency reporting, and enabling real-time KPI dashboards, the system now provides management with reliable and actionable insights.
Today, IGGT Global operates on a more transparent, efficient, and scalable ERP foundation. Reduced manual errors, improved data confidence, and streamlined workflows support informed decision-making and position the organization for sustained business growth.
Words From our Clients
Oren Zalcman New York City, New York
Their service was excellent. The client was pleased with the outcome of the collaboration. Uncanny Consulting Services LLP ensured a seamless customer experience through timely execution and effective communication. They were also responsive to the client's needs, and the quality of their outputs was commendable.
Patrick Harmon Pennsylvania, United States
We admire their willingness to serve customers like us. Uncanny Consulting Services LLP helped the client fulfill orders more efficiently. They have provided a great workflow with clear communication. Moreover, they were highly praised for their willingness to serve their client with eagerness.
Shubh Roy Sinha United Arab Emirates
They’re good with sales purchases and accounting modules. The client has been exceedingly satisfied with Uncanny Consulting Services LLP’s high-quality results. The team is great with modifications, and they’ve helped the client save a lot of money. Also, they’re responsive and available partners. They communicate effectively through various channels.
Sharad Mittal Redmond, Washington
I’d love to work with them again. The client's customer service team shaved off 10% of the time it took to issue product replacements by using the updated ERP. Uncanny Consulting Services LLP's team resolved issues between the new and old software, staying in touch with the client through Slack and Google Meet. They were responsive.
Anonymous Detroit, Michigan
From functional consulting to implementation, the team is highly experienced. Uncanny Consulting Services LLP successfully completed the module configuration and ERP implementation and taught the client how to use it according to their business workflow. The team pointed out necessary software upgrades, communicated precisely through Slack, and followed the best practices.
Steven Van Esch Eindhoven, Netherlands
Every aspect of production has improved with their system. Uncanny Consulting Services LLP’s efforts have brought less pressure and more clarity to both internal and external stakeholders. The team is very skilled and professional using Trello to manage tasks and keep everything updated. They’re responsive and transparent in their communication.
Rory Nightingale Arusha, Tanzania
Their ability to provide personalized attention even to relatively mundane tasks is impressive. Thanks to the guidance of the Uncanny Consulting Services team, the company now has a clear path in terms of their hosting services. The company appreciated the team's communication skills during the project, which allowed them to provide personalized attention even for the most mundane of tasks.
Eric Adams Antwerpen, Belgium
I am very happy with their services and are looking forward working with them for many years to come. Thanks to Uncanny Consulting Services' work, bespoke developments were carried out much faster, resulting in going live earlier than expected. The client had extreme satisfaction. The client was very satisfied with the work that the team provided for them. They were able to deliver on all of their promises.
Aadil Datta Dubai, United Arab Emirates
Absolutely nothing was deemed impossible. Uncanny Consulting Services LLP has customized precisely what the client needs. They communicate effectively through WhatsApp, consistently deliver on time, and are very responsive to urgent requests. Moreover, they accommodate all the client's requests without using ready-made solutions.
Sam Kamel New Haven, Connecticut
I was impressed by their great mix of high-tech and high-touch service. Uncanny Consulting Services LLP successfully completed the project with a high success rate. The team exceeded all industry standards for payment security benchmarks and provided high-quality service. The team delivered the project on time and had proactive communication with the client.
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