India-Based Morning Wale Improves Operational Efficiency by 95% with Web & Mobile App Development
95%
Efficient Operations
90%
Better Customer Acquisition
Project Overview
Morning Wale is a growing Indian food and beverage brand focused on delivering fresh, high-quality products to its customers. With a strong emphasis on convenience and reliability, the brand serves a digitally engaged audience through a Shopify-powered website and dedicated mobile applications on iOS and Android.
As customer demand increased, Morning Wale sought to strengthen its digital ordering ecosystem. They reached out to team Uncanny to help them develop a digital-first approach. Our team worked on ensuring a seamless, consistent experience across web and mobile platforms while supporting efficient order management and future scalability.
Before Uncanny: The Pressing Operational Challenges
1.
Lack of Source Code Ownership
Morning Wale did not have control over the website and mobile app source code, creating long-term dependency on previous developers and limiting flexibility for future improvements.
2.
Mobile App Payment Failures
Frequent payment issues in the mobile application disrupted transactions, negatively impacting customer trust and brand credibility.
3.
Underperforming Shopify Website Experience
The existing Shopify website lacked engaging design and usability, failing to guide users effectively toward making purchases.
4.
Low Conversion Rates
Despite healthy traffic, a large number of visitors dropped off before completing orders, indicating friction in the purchase journey.
5.
GST Compliance Complexities
Different GST rules for food items were not applied consistently, leading to calculation and compliance challenges.
6.
Poor Customer Retention
Limited engagement and the post-purchase experience led to low repeat orders, thereby affecting long-term customer value.
Solution – Digital Commerce & App Optimization for Morning Wale
1.
Ownership & Platform Control
Uncanny Consulting helped Morning Wale regain full access to the website and mobile app codebase, removing vendor dependency and enabling independent future development.
2.
Payment Gateway Stabilization
Critical payment failures in the mobile application were resolved, restoring transaction reliability and rebuilding customer trust.
3.
Shopify Store Redesign
The Shopify storefront was redesigned with a clear conversion focus, placing strong CTAs at every stage to guide visitors toward purchase.
4.
GST Backend Configuration
Accurate GST rules were implemented across different food categories, ensuring compliant tax calculations and error-free invoicing.
5.
Customer Retention Enablement
Email campaigns and push notifications were integrated to encourage repeat purchases and strengthen ongoing customer engagement.
6.
Sales & Checkout Optimization
Product presentation, smart recommendations, and checkout flows were improved to reduce friction and drive higher sales conversion.
Key Results Post Digitization of Services
1.
Near-Zero Payment Complaints
Payment glitches and critical bugs were resolved, resulting in a smooth checkout experience and a significant drop in customer complaints.
2.
Increased Customer Retention
Targeted email and push notification campaigns successfully encouraged repeat orders and improved customer lifetime value.
3.
Higher Average Order Value
Improved navigation, product presentation, and smart recommendations led customers to purchase more per transaction.
4.
Full Ownership of Digital Assets
Morning Wale gained complete control over the source code for its website and mobile app, enabling long-term scalability and independence.
5.
Stronger Brand Perception
A modernized website and smoother mobile experience enhanced customer trust, engagement, and overall brand image.
Conclusion
The partnership with Uncanny Consulting transformed Morning Wale’s digital ecosystem from a dependency-driven and error-prone setup into a robust, self-owned, and customer-centric platform. Critical payment failures were resolved, GST compliance was ensured, and a refreshed Shopify website was delivered, along with stable, high-performing mobile applications.
With full control over its digital assets and an improved customer experience across channels, Morning Wale is now well-positioned to scale operations, strengthen customer loyalty, and drive sustained growth through a reliable, future-ready digital foundation.
Words From our Clients
Oren Zalcman New York City, New York
Their service was excellent. The client was pleased with the outcome of the collaboration. Uncanny Consulting Services LLP ensured a seamless customer experience through timely execution and effective communication. They were also responsive to the client's needs, and the quality of their outputs was commendable.
Patrick Harmon Pennsylvania, United States
We admire their willingness to serve customers like us. Uncanny Consulting Services LLP helped the client fulfill orders more efficiently. They have provided a great workflow with clear communication. Moreover, they were highly praised for their willingness to serve their client with eagerness.
Shubh Roy Sinha United Arab Emirates
They’re good with sales purchases and accounting modules. The client has been exceedingly satisfied with Uncanny Consulting Services LLP’s high-quality results. The team is great with modifications, and they’ve helped the client save a lot of money. Also, they’re responsive and available partners. They communicate effectively through various channels.
Sharad Mittal Redmond, Washington
I’d love to work with them again. The client's customer service team shaved off 10% of the time it took to issue product replacements by using the updated ERP. Uncanny Consulting Services LLP's team resolved issues between the new and old software, staying in touch with the client through Slack and Google Meet. They were responsive.
Anonymous Detroit, Michigan
From functional consulting to implementation, the team is highly experienced. Uncanny Consulting Services LLP successfully completed the module configuration and ERP implementation and taught the client how to use it according to their business workflow. The team pointed out necessary software upgrades, communicated precisely through Slack, and followed the best practices.
Steven Van Esch Eindhoven, Netherlands
Every aspect of production has improved with their system. Uncanny Consulting Services LLP’s efforts have brought less pressure and more clarity to both internal and external stakeholders. The team is very skilled and professional using Trello to manage tasks and keep everything updated. They’re responsive and transparent in their communication.
Rory Nightingale Arusha, Tanzania
Their ability to provide personalized attention even to relatively mundane tasks is impressive. Thanks to the guidance of the Uncanny Consulting Services team, the company now has a clear path in terms of their hosting services. The company appreciated the team's communication skills during the project, which allowed them to provide personalized attention even for the most mundane of tasks.
Eric Adams Antwerpen, Belgium
I am very happy with their services and are looking forward working with them for many years to come. Thanks to Uncanny Consulting Services' work, bespoke developments were carried out much faster, resulting in going live earlier than expected. The client had extreme satisfaction. The client was very satisfied with the work that the team provided for them. They were able to deliver on all of their promises.
Aadil Datta Dubai, United Arab Emirates
Absolutely nothing was deemed impossible. Uncanny Consulting Services LLP has customized precisely what the client needs. They communicate effectively through WhatsApp, consistently deliver on time, and are very responsive to urgent requests. Moreover, they accommodate all the client's requests without using ready-made solutions.
Sam Kamel New Haven, Connecticut
I was impressed by their great mix of high-tech and high-touch service. Uncanny Consulting Services LLP successfully completed the project with a high success rate. The team exceeded all industry standards for payment security benchmarks and provided high-quality service. The team delivered the project on time and had proactive communication with the client.
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