US-Based Medical Equipment & Supplies Distributor Improved Inventory Traceability by 98% with Odoo v17
99%
Order & Payment Processing Efficiency
98%
Accurate Inventory Count
Project Overview
4MD Medical operates in a high-volume, supplier-driven medical distribution environment in the United States, where accuracy and traceability matter every day. With over 250,000 SKUs, a dropshipping-heavy fulfillment model, and multiple payment scenarios, the business had clearly outgrown a setup that relied solely on the website.
The goal of this project was to provide 4MD Medical with a centralized Odoo v17-driven ERP backbone that integrates ecommerce orders, inventory, purchasing, and payments into a single system. The focus was on creating a setup that could scale with order volume, support complex dropshipping & authorization-based payment flows, and give teams real-time visibility without slowing down ongoing sales.
The Key Challenges 4MD Medical Shared with Uncanny
1.
We’re using too many tools, but none of them talk to each other.
Sales, invoices, CRM activities, and stock updates were spread across Excel, SOS Inventory, and other tools. With no unified system, teams struggled to understand the actual status of orders and inventory at any given time.
2.
Every website order has to be handled manually.
WooCommerce orders did not sync with any backend system. Order details had to be re-entered manually, slowing processing and increasing the risk of data mismatches across sales, inventory, and invoicing.
3.
Our customer data isn’t reliable.
With customer records spread across tools, internal teams frequently worked with incomplete or mismatched information, impacting daily operations and customer-facing decisions.
4.
Tax calculation is handled in a separate system.
TaxJar operated independently, with tax values manually updated in orders and invoices. This added extra steps to daily workflows and created room for inconsistencies in tax handling and reporting.
5.
We have no system-level visibility into dropshipping.
Supplier fulfillment was not tracked within an ERP. As a result, order updates were missed, communication with suppliers lacked clarity, and deliveries were often delayed.
Uncanny’s Expert Odoo v17-WooCommerce Integration
1.
Unified Sales, Purchase & Inventory Operations
Odoo v17 replaced the website-only operating model by centralizing sales orders, purchase workflows, invoicing, and inventory management into a single system. This created a consistent flow of information across orders, suppliers, and stock movements, significantly improving traceability and control.
2.
Two-Way WooCommerce Integration
We implemented a two-way integration between WooCommerce and Odoo, enabling real-time order creation, automatic customer updates, and synchronized inventory movements. Website orders now flow directly into Odoo without manual intervention, ensuring consistent data across both platforms.
3.
Advanced USAePay Payment Gateway Integration
We integrated USAePay with Odoo to support complex payment scenarios, including authorization-only transactions, captures, refunds, voids, and adjustments. Saved payment methods and expired authorizations were to be managed securely in Odoo, eliminating the need for customers to re-enter card details.
4.
Structured Dropshipping Workflow Setup
Our team configured a structured dropshipping workflow in Odoo to align sales orders with supplier purchase orders. This provided teams with clear visibility into supplier fulfillment, order status, and delivery progress, bringing control to a previously non-transparent process.
5.
Centralized Customer & Payment Method Management
Our team brought together customer records and payment methods within Odoo. This improved data accuracy, simplified repeat transactions, and gave internal teams clearer visibility across customer interactions and payment histories.
6.
Real-Time Transaction Tracking & Webhooks
We implemented transaction and ACH status webhooks to enable real-time updates within Odoo. This ensured timely visibility into payment statuses, reduced manual follow-ups, and improved operational responsiveness.
Results 4MD Medical Shared Post Uncanny’s Odoo WooCommerce Integration
1.
We finally have clear visibility into our inventory.
With sales orders, purchase orders, and stock movements fully connected inside Odoo v17, inventory traceability improved by 98%. Internal teams of the distributor can now see precisely where inventory stands across both dropship and direct fulfillment workflows.
2.
Order and payment handling no longer slows us down.
WooCommerce, Odoo, and USAePay now operate as a single system. Orders, authorizations, refunds, and adjustments flow automatically, driving 99% efficiency in order and payment processing without manual intervention.
3.
Website orders seamlessly flow into our backend.
Orders, customer records, and inventory updates sync in real time between WooCommerce and Odoo. This removed delays, reduced mismatches, and improved coordination across sales, finance, and operations teams.
4.
Dropshipping is no longer a black box for our team.
Structured dropshipping workflows now link sales orders directly to supplier purchase orders. The 4MD Medical team now has real-time visibility into supplier fulfillment, shipment status, and delivery progress.
5.
Customer and payment data are finally reliable.
Customer records and saved payment methods are centralised inside Odoo, making repeat transactions easier to manage and improving reporting accuracy for sales, finance, and operations.
6.
We know the status of payments without chasing updates.
Real-time transaction and ACH webhooks provide live payment status updates inside Odoo. This reduced manual follow-ups and improved responsiveness to payment-related issues.
7.
Our systems are ready to scale with us.
Moving from a website-only setup to a fully integrated ERP ecosystem gave 4MD Medical a structured foundation that supports growth without adding operational complexity.
Conclusion
By integrating WooCommerce, USAePay, and Odoo v17 with Uncanny, 4MD Medical moved from a website-only setup to a unified ERP ecosystem. Inventory, orders, payments, and supplier workflows are now connected, accurate, and easier to manage.
The result is a structured, transparent, and scalable operational foundation that improves traceability, simplifies daily workflows, and supports 4MD Medical’s continued growth without added complexity.
Words From our Clients
Oren Zalcman New York City, New York
Their service was excellent. The client was pleased with the outcome of the collaboration. Uncanny Consulting Services LLP ensured a seamless customer experience through timely execution and effective communication. They were also responsive to the client's needs, and the quality of their outputs was commendable.
Patrick Harmon Pennsylvania, United States
We admire their willingness to serve customers like us. Uncanny Consulting Services LLP helped the client fulfill orders more efficiently. They have provided a great workflow with clear communication. Moreover, they were highly praised for their willingness to serve their client with eagerness.
Shubh Roy Sinha United Arab Emirates
They’re good with sales purchases and accounting modules. The client has been exceedingly satisfied with Uncanny Consulting Services LLP’s high-quality results. The team is great with modifications, and they’ve helped the client save a lot of money. Also, they’re responsive and available partners. They communicate effectively through various channels.
Sharad Mittal Redmond, Washington
I’d love to work with them again. The client's customer service team shaved off 10% of the time it took to issue product replacements by using the updated ERP. Uncanny Consulting Services LLP's team resolved issues between the new and old software, staying in touch with the client through Slack and Google Meet. They were responsive.
Anonymous Detroit, Michigan
From functional consulting to implementation, the team is highly experienced. Uncanny Consulting Services LLP successfully completed the module configuration and ERP implementation and taught the client how to use it according to their business workflow. The team pointed out necessary software upgrades, communicated precisely through Slack, and followed the best practices.
Steven Van Esch Eindhoven, Netherlands
Every aspect of production has improved with their system. Uncanny Consulting Services LLP’s efforts have brought less pressure and more clarity to both internal and external stakeholders. The team is very skilled and professional using Trello to manage tasks and keep everything updated. They’re responsive and transparent in their communication.
Rory Nightingale Arusha, Tanzania
Their ability to provide personalized attention even to relatively mundane tasks is impressive. Thanks to the guidance of the Uncanny Consulting Services team, the company now has a clear path in terms of their hosting services. The company appreciated the team's communication skills during the project, which allowed them to provide personalized attention even for the most mundane of tasks.
Eric Adams Antwerpen, Belgium
I am very happy with their services and are looking forward working with them for many years to come. Thanks to Uncanny Consulting Services' work, bespoke developments were carried out much faster, resulting in going live earlier than expected. The client had extreme satisfaction. The client was very satisfied with the work that the team provided for them. They were able to deliver on all of their promises.
Aadil Datta Dubai, United Arab Emirates
Absolutely nothing was deemed impossible. Uncanny Consulting Services LLP has customized precisely what the client needs. They communicate effectively through WhatsApp, consistently deliver on time, and are very responsive to urgent requests. Moreover, they accommodate all the client's requests without using ready-made solutions.
Sam Kamel New Haven, Connecticut
I was impressed by their great mix of high-tech and high-touch service. Uncanny Consulting Services LLP successfully completed the project with a high success rate. The team exceeded all industry standards for payment security benchmarks and provided high-quality service. The team delivered the project on time and had proactive communication with the client.
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