Australia-Based OnItBurgers Transforms 100% of Its Restaurant Operations with Odoo F&B Automation
90%
Accuracy in Daily Stock Planning
88.5%
Reduction in Order Handling Errors
Project Overview
OnItBurgers chose Uncanny to streamline and modernize its end-to-end restaurant operations across dine-in, takeaway, and home delivery. As the brand grew, manual coordination across kitchens, POS, staffing, procurement, and delivery platforms led to delays, stock inconsistencies, and operational blind spots, affecting service speed and efficiency.
With the Odoo ERP ecosystem, connecting POS, kitchen displays, procurement, payroll, inventory, financials, delivery platforms, and website ordering into one automated system became possible. This transformation enabled OnItBurgers to have a faster service, real-time visibility, accurate procurement planning, and seamless multi-channel order execution.
Key Operational Challenges
1.
POS System Limitations
The initial Odoo POS version lacked advanced restaurant capabilities such as combo meals, discounts, table differentiation, and delivery platform sync, forcing staff to handle many steps manually and slowing billing flow during peak hours.
2.
Manual & Delayed Kitchen Ticket Routing
Orders were either verbally relayed or handwritten, creating ticket confusion, increasing prep errors, and slowing turnaround, especially across separate kitchens for different food categories.
3.
Inaccurate Daily Raw Material Planning
Procurement relied on manual estimates and spreadsheets, leading to over-ordering, ingredient wastage, and expired perishables, impacting both costs and menu consistency.
4.
Disconnected Ordering & Delivery Channels
Dine-in, takeaway, website, and delivery app orders were managed in isolation, resulting in duplication, manual reconciliation, and delays in fulfilling third-party orders.
5.
Limited Visibility Into Restaurant Performance
There was no unified reporting on daily footfall vs bills, average billing per person, inventory consumption, or margin breakdown, making it difficult to make data-driven operational and menu decisions.
6.
Manual Workforce Scheduling & Payroll
Hourly staff scheduling and payroll calculations were handled manually, increasing administrative effort and leading to payout inaccuracies and an operational reliance on supervisors.
Uncanny’s Advanced Odoo Implementation
Addressing challenges faced by OnItBurgers meant reengineering a restaurant workflow that runs end-to-end on automation, something Odoo can deliver with precision.
2.
Advanced Restaurant POS Configuration
Uncanny enhanced Odoo POS to meet modern restaurant workflows, enabling seamless dine-in, takeaway, and delivery order handling. Features such as combo menus, tiered discounts, and table-wise order routing were implemented, resulting in faster billing during rush hours and improved guest satisfaction.
3.
Multi-Kitchen Automation with IoT
To streamline food prep across stations, Uncanny enabled separate kitchen routing for burgers, salads, and sides. IoT-connected printers and kitchen screens automatically pushed tickets to the right section, reducing communication delays and improving prep accuracy. Special “Master Chef Orders” logic was added to adjust prep times based on chef availability automatically.
4.
Smart Procurement & Daily Inventory Sync
A daily raw material auditing workflow was built. POS sessions could only close after inventory updates. Odoo then projected next-day ingredient needs and automatically emailed vendors with purchase requirements, minimizing waste and ensuring fresh stock availability.
5.
Integrated Payroll & Shift Scheduling
Uncanny configured hourly and weekend-staff scheduling with automated payroll calculation. Managers could assign tasks such as cleaning, prep, or menu updates, and staff received pop-up task notifications in Odoo, ensuring structured workflows beyond standard shifts.
6.
Unified Multi-Channel Order Management
Website orders, dine-in orders, takeaway requests, and third-party delivery orders were unified inside Odoo. The Kerberos protocol integration ensured real-time sync with delivery platforms, reducing reconciliation time and eliminating manual duplication.
7.
Comprehensive Restaurant Analytics & Cost-Linked Margins
Uncanny built restaurant-specific reporting dashboards, tracking:
- Table count vs bills
- Average billing per customer
- Channel-wise performance (dine-in, takeaway, online, delivery apps)
- Day, month, quarter, and year-wise revenue ratios
- Margins including raw materials, staff salaries, and software costs
OnItBurgers finally gained accurate profitability insights with BoM-linked costing.
9.
Integrated Website Experience
A modern website was designed and integrated with Odoo’s backend, enabling direct online ordering, seamless menu management, and synced fulfillment tracking, thereby improving the brand’s unified digital customer experience.
Key Results After Odoo Implementation
1.
90% Accuracy in Daily Stock Planning
Predictive procurement automation and mandatory end-of-day stock updates ensured ingredient precision and eliminated over-ordering.
2.
88.5% Reduction in Order Handling Errors
IoT kitchen routing, automated ticket printing, and multi-channel order sync drastically reduced prep mistakes and manual miscommunication.
3.
Faster Kitchen Turnaround & Service Flow
Automated station-wise ticket routing, kitchen screens, and chef-availability logic ensured faster dish prep and smoother peak-hour handling.
4.
Unified Ordering Across Channels
All dine-in, takeaway, website, and delivery app orders now flow into a single Odoo ERP system, powering accurate fulfillment and real-time reporting.
5.
Waste & Cost Reduction
Daily stock audits and automated purchase emails minimized expired inventory, ensuring fresh food and controlled ingredient costs.
6.
Real-Time Analytics & Cost-Linked Margins
Visibility across revenue channels, billing ratios, and proper cost margins enabled better menu planning and business decisions.
Conclusion
From detached restaurant operations to a fully unified digital backbone, Uncanny’s Food & Beverage industry expertise led OnItBurgers to run a modern, automation-driven setup powered entirely by Odoo.
With automated procurement, multi-kitchen IoT workflows, POS intelligence, staff-linked payroll, and consolidated online/offline order management, the restaurant serves faster, wastes less, and operates with real-time clarity.
Words From our Clients
Oren Zalcman New York City, New York
Their service was excellent. The client was pleased with the outcome of the collaboration. Uncanny Consulting Services LLP ensured a seamless customer experience through timely execution and effective communication. They were also responsive to the client's needs, and the quality of their outputs was commendable.
Patrick Harmon Pennsylvania, United States
We admire their willingness to serve customers like us. Uncanny Consulting Services LLP helped the client fulfill orders more efficiently. They have provided a great workflow with clear communication. Moreover, they were highly praised for their willingness to serve their client with eagerness.
Sharad Mittal Redmond, Washington
I’d love to work with them again. The client's customer service team shaved off 10% of the time it took to issue product replacements by using the updated ERP. Uncanny Consulting Services LLP's team resolved issues between the new and old software, staying in touch with the client through Slack and Google Meet. They were responsive.
Anonymous Detroit, Michigan
From functional consulting to implementation, the team is highly experienced. Uncanny Consulting Services LLP successfully completed the module configuration and ERP implementation and taught the client how to use it according to their business workflow. The team pointed out necessary software upgrades, communicated precisely through Slack, and followed the best practices.
Shubh Roy Sinha United Arab Emirates
They’re good with sales purchases and accounting modules. The client has been exceedingly satisfied with Uncanny Consulting Services LLP’s high-quality results. The team is great with modifications, and they’ve helped the client save a lot of money. Also, they’re responsive and available partners. They communicate effectively through various channels.
Steven Van Esch Eindhoven, Netherlands
Every aspect of production has improved with their system. Uncanny Consulting Services LLP’s efforts have brought less pressure and more clarity to both internal and external stakeholders. The team is very skilled and professional using Trello to manage tasks and keep everything updated. They’re responsive and transparent in their communication.
Rory Nightingale Arusha, Tanzania
Their ability to provide personalized attention even to relatively mundane tasks is impressive. Thanks to the guidance of the Uncanny Consulting Services team, the company now has a clear path in terms of their hosting services. The company appreciated the team's communication skills during the project, which allowed them to provide personalized attention even for the most mundane of tasks.
Eric Adams Antwerpen, Belgium
I am very happy with their services and are looking forward working with them for many years to come. Thanks to Uncanny Consulting Services' work, bespoke developments were carried out much faster, resulting in going live earlier than expected. The client had extreme satisfaction. The client was very satisfied with the work that the team provided for them. They were able to deliver on all of their promises.
Aadil Datta Dubai, United Arab Emirates
Absolutely nothing was deemed impossible. Uncanny Consulting Services LLP has customized precisely what the client needs. They communicate effectively through WhatsApp, consistently deliver on time, and are very responsive to urgent requests. Moreover, they accommodate all the client's requests without using ready-made solutions.
Sam Kamel New Haven, Connecticut
I was impressed by their great mix of high-tech and high-touch service. Uncanny Consulting Services LLP successfully completed the project with a high success rate. The team exceeded all industry standards for payment security benchmarks and provided high-quality service. The team delivered the project on time and had proactive communication with the client.
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