Australia-Based OnItBurgers Transforms 100% of Its Restaurant Operations with Odoo F&B Automation
90%
Accuracy in Daily Stock Planning
88.5%
Reduction in Order Handling Errors
Project Overview
OnItBurgers chose Uncanny to streamline and modernize its end-to-end restaurant operations across dine-in, takeaway, and home delivery. As the brand grew, manual coordination across kitchens, POS, staffing, procurement, and delivery platforms led to delays, stock inconsistencies, and operational blind spots, affecting service speed and efficiency.
With the Odoo ERP ecosystem, connecting POS, kitchen displays, procurement, payroll, inventory, financials, delivery platforms, and website ordering into one automated system became possible. This transformation enabled OnItBurgers to have a faster service, real-time visibility, accurate procurement planning, and seamless multi-channel order execution.
Key Operational Challenges
1.
POS System Limitations
The initial Odoo POS version lacked advanced restaurant capabilities such as combo meals, discounts, table differentiation, and delivery platform sync, forcing staff to handle many steps manually and slowing billing flow during peak hours.
2.
Manual & Delayed Kitchen Ticket Routing
Orders were either verbally relayed or handwritten, creating ticket confusion, increasing prep errors, and slowing turnaround, especially across separate kitchens for different food categories.
3.
Inaccurate Daily Raw Material Planning
Procurement relied on manual estimates and spreadsheets, leading to over-ordering, ingredient wastage, and expired perishables, impacting both costs and menu consistency.
4.
Disconnected Ordering & Delivery Channels
Dine-in, takeaway, website, and delivery app orders were managed in isolation, resulting in duplication, manual reconciliation, and delays in fulfilling third-party orders.
5.
Limited Visibility Into Restaurant Performance
There was no unified reporting on daily footfall vs bills, average billing per person, inventory consumption, or margin breakdown, making it difficult to make data-driven operational and menu decisions.
6.
Manual Workforce Scheduling & Payroll
Hourly staff scheduling and payroll calculations were handled manually, increasing administrative effort and leading to payout inaccuracies and an operational reliance on supervisors.
Uncanny’s Advanced Odoo Implementation
Addressing challenges faced by OnItBurgers meant reengineering a restaurant workflow that runs end-to-end on automation, something Odoo can deliver with precision.
2.
Advanced Restaurant POS Configuration
Uncanny enhanced Odoo POS to meet modern restaurant workflows, enabling seamless dine-in, takeaway, and delivery order handling. Features such as combo menus, tiered discounts, and table-wise order routing were implemented, resulting in faster billing during rush hours and improved guest satisfaction.
3.
Multi-Kitchen Automation with IoT
To streamline food prep across stations, Uncanny enabled separate kitchen routing for burgers, salads, and sides. IoT-connected printers and kitchen screens automatically pushed tickets to the right section, reducing communication delays and improving prep accuracy. Special “Master Chef Orders” logic was added to adjust prep times based on chef availability automatically.
4.
Smart Procurement & Daily Inventory Sync
A daily raw material auditing workflow was built. POS sessions could only close after inventory updates. Odoo then projected next-day ingredient needs and automatically emailed vendors with purchase requirements, minimizing waste and ensuring fresh stock availability.
5.
Integrated Payroll & Shift Scheduling
Uncanny configured hourly and weekend-staff scheduling with automated payroll calculation. Managers could assign tasks such as cleaning, prep, or menu updates, and staff received pop-up task notifications in Odoo, ensuring structured workflows beyond standard shifts.
6.
Unified Multi-Channel Order Management
Website orders, dine-in orders, takeaway requests, and third-party delivery orders were unified inside Odoo. The Kerberos protocol integration ensured real-time sync with delivery platforms, reducing reconciliation time and eliminating manual duplication.
7.
Comprehensive Restaurant Analytics & Cost-Linked Margins
Uncanny built restaurant-specific reporting dashboards, tracking:
- Table count vs bills
- Average billing per customer
- Channel-wise performance (dine-in, takeaway, online, delivery apps)
- Day, month, quarter, and year-wise revenue ratios
- Margins including raw materials, staff salaries, and software costs
OnItBurgers finally gained accurate profitability insights with BoM-linked costing.
9.
Integrated Website Experience
A modern website was designed and integrated with Odoo’s backend, enabling direct online ordering, seamless menu management, and synced fulfillment tracking, thereby improving the brand’s unified digital customer experience.
Key Results After Odoo Implementation
1.
90% Accuracy in Daily Stock Planning
Predictive procurement automation and mandatory end-of-day stock updates ensured ingredient precision and eliminated over-ordering.
2.
88.5% Reduction in Order Handling Errors
IoT kitchen routing, automated ticket printing, and multi-channel order sync drastically reduced prep mistakes and manual miscommunication.
3.
Faster Kitchen Turnaround & Service Flow
Automated station-wise ticket routing, kitchen screens, and chef-availability logic ensured faster dish prep and smoother peak-hour handling.
4.
Unified Ordering Across Channels
All dine-in, takeaway, website, and delivery app orders now flow into a single Odoo ERP system, powering accurate fulfillment and real-time reporting.
5.
Waste & Cost Reduction
Daily stock audits and automated purchase emails minimized expired inventory, ensuring fresh food and controlled ingredient costs.
6.
Real-Time Analytics & Cost-Linked Margins
Visibility across revenue channels, billing ratios, and proper cost margins enabled better menu planning and business decisions.
Conclusion
From detached restaurant operations to a fully unified digital backbone, Uncanny’s Food & Beverage industry expertise led OnItBurgers to run a modern, automation-driven setup powered entirely by Odoo.
With automated procurement, multi-kitchen IoT workflows, POS intelligence, staff-linked payroll, and consolidated online/offline order management, the restaurant serves faster, wastes less, and operates with real-time clarity.
Words From our Clients
Adam Ågerfalk, Owner Stockholm, Sweden
They understand our needs. Uncanny Consulting Services LLP has successfully delivered a website that aligns with the client's vision. The team manages the project well, utilizing various tools to ensure smooth execution and communication. Moreover, they always deliver on time and are willing to accommodate ad hoc tasks.
Ayush Singh, Digital Operations Manager Amsterdam, Netherlands
Uncanny Consulting Services LLP is very supportive and always delivers on time. Thanks to Uncanny Consulting Services LLP's work, the new website is more user-friendly and appealing than the previous platform, and internal teams, agents, and stores have provided positive feedback. Uncanny Consulting Services LLP has structured, professional, and flexible project management.
Maher Mansour, Chief Digital Officer Barcelona, Spain
Everyone from upper management to the developers is dedicated to making things work for the client. Uncanny Consulting Services LLP's work has improved the client's operational efficiency by optimizing functions that caused bottlenecks. The team is dedicated, going the extra mile to deliver solutions that align with the client's needs and best practices. The team also communicates clearly.
Ash Halai, Owner London, United Kingdom
They worked closely with our team to ensure we were comfortable and confident using Odoo. The team saved the client 10-15 hours weekly and reduced software subscription costs. Uncanny Consulting Services' work improved the client's operational efficiency, inventory tracking, and production processes. The team completed deliverables on time and kept the client informed.
Steve Mikrut, Owner Las vegas, USA
Uncanny Consulting Services LLP’s combination of technical expertise and e-commerce consulting stood out. Uncanny Consulting Services LLP transformed the client's website with a clean and professional design, improved product organization, mobile usability, loading speed, and overall shopping experience. The team had excellent project management, clear communication, and was highly responsive.
Robert Lin - CEO Singapore, Singapore
The responsiveness from your team seems good now and work is flowing. Thank you very much.
Oren Zalcman New York City, New York
Their service was excellent. The client was pleased with the outcome of the collaboration. Uncanny Consulting Services LLP ensured a seamless customer experience through timely execution and effective communication. They were also responsive to the client's needs, and the quality of their outputs was commendable.
Patrick Harmon Pennsylvania, United States
We admire their willingness to serve customers like us. Uncanny Consulting Services LLP helped the client fulfill orders more efficiently. They have provided a great workflow with clear communication. Moreover, they were highly praised for their willingness to serve their client with eagerness.
Shubh Roy Sinha United Arab Emirates
They’re good with sales purchases and accounting modules. The client has been exceedingly satisfied with Uncanny Consulting Services LLP’s high-quality results. The team is great with modifications, and they’ve helped the client save a lot of money. Also, they’re responsive and available partners. They communicate effectively through various channels.
Steven Van Esch Eindhoven, Netherlands
Every aspect of production has improved with their system. Uncanny Consulting Services LLP’s efforts have brought less pressure and more clarity to both internal and external stakeholders. The team is very skilled and professional using Trello to manage tasks and keep everything updated. They’re responsive and transparent in their communication.
Aadil Datta Dubai, United Arab Emirates
Absolutely nothing was deemed impossible. Uncanny Consulting Services LLP has customized precisely what the client needs. They communicate effectively through WhatsApp, consistently deliver on time, and are very responsive to urgent requests. Moreover, they accommodate all the client's requests without using ready-made solutions.
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