Odoo Vs SugarCRM
No matter if your business is small, medium or large, it needs CRM software to fix customer’s issues. Odoo and SugarCRM are one of the most loved CRM providers in the market. Odoo is an open-source software with several modules whereas Sugar CRM uses proprietary codes
Odoo
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Odoo is an all-in-one business tool with several modules for Human Resources, Manufacturing, Financial Management, Warehouse Management, and Project Management. One major thing that differentiates Odoo from other platforms is it is an open-source software. With this, users can create customized solutions for their respective businesses.
Odoo Enterprise has all the features that are in Odoo Community. The only difference is that Odoo Enterprise also has some additional customization features. One can make use of Odoo studio for creating a customized experience for your business.
This cloud-based Online Edition of Odoo ERP is specially designed for solving SME needs. Odoo has a dedicated app for carrying out every business function. With this, budding business owners can start from scratch by picking a few apps. They can add more applications as and when required.
SugarCRM
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SugarCRM is a web-based application available as an open-source and as a commercial version. This advanced CRM software can be of great help to both employees and customers for better engagement. SugarCRM was released as open-source, but has stopped updates for their community version. Well, you can come across some open-source forks like vTiger.
Presently, SugarCRM is divided into four editions like Professional, Enterprise, Ultimate, and Community. It is available both online and on-premise along with the option of detailed customization.
Difference Between Odoo and SugarCRM
Price
Odoo follows an affordable pricing model that is manageable for SMEs. The starting cost of Odoo is around $25.00 per month per user. Odoo has various features like free updates, free trials, hosting, maintenance, and customer support.
SugarCRM offers a total of three payment models. It includes both enterprise and ultimate pricing for large-sized businesses. All of these models are available on a yearly basis. The Sugar Professional model costs $40 per month/ per user, whereas the Sugar Enterprise model costs $65 per month/ per user and last but not least, Sugar Ultimate costs $150 per month/ per user.
Integrations
Odoo can integrate with various other Odoo products like sales, marketing, and inventory. Not only that, but it can also be integrated with Google Docs. With its API, you can connect with any software you want.
SugarCRM offers integration with various applications like HubSpot, MailChimp, Zapier, HappyFox, CampaignMonitor, LiveOps, CloudAgent, HootSuite, Pardot, etc.
Odoo Vs SugarCRM
Odoo is an open-source software available in both community and enterprise versions. SugarCRM on the other hand offers only a commercial version. When it comes to pricing, Odoo is definitely a better choice than SugarCRM. Odoo provides effortless integration along with Odoo and third-party applications. Whereas SugarCRM lacks in the terms of both integration and customization.
Odoo is one step ahead with its various features like invoicing, real-time chat, etc. Odoo again beats SugarCRM in terms of lead generation and nurturing.Before choosing a CRM solution for your business, ensure to check the features it offers. Once you have done that, only then make a decision.
CRM features |
Odoo
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Sugar CRM |
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|---|---|---|---|
| Leads Management | |||
| Leads Management |  |
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| Leads Scoring | |
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| Deduplication | |
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| Sales Quotations | |
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| Leads Acquisition | |||
| Emails Integration | |
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| Contact Forms | |
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| Website Call-To-Action | |
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| Mass Import | |
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| Sales Pipeline | |||
| Manage opportunities | |
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| Pipeline Managemen | |
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| Filter Pipeline by Expected/ Closing Dates | |
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| Log Calls | |
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| Pre scripted/Automated Next Actions | |
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| Relationship management | |||
| Companies | |
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| Contacts | |
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| Photos in contact | |
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| Multiple Contacts per Company | |
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| Multiple Companies per Contact | |
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Sales |
Odoo
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Sugar CRM |
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|---|---|---|---|
| Quotations | |||
| Quotations | |
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| Pricelists | |
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| Quotation Templates | |
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| eSignature | |
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| Online Payment | |
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| Multiple unit of measure | |
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| Sales Order | |||
| Sales Orders | |
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| Invoicing | |
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| Customer Portal | |
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| Shipping method Integration (Cost+Tracking) | |
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| Subscription management | |
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Marketing |
Odoo
|
Sugar CRM |
|
|---|---|---|---|
| Leads Generation | |||
| Mass Mailing | |
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| Webs to Lead Capture | |
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| Lead Tracking | |
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| Leads Nurturing | |||
| Events | |
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| Surveys | |
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| blogs | |
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Reporting |
Odoo
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Sugar CRM |
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|---|---|---|---|
| Reports | |
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| Activity Analysis | |
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| Pipeline Analysis | |
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| Sales Analysis | |
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| Invoice Analysis | |
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| Sales Forecasts | |
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| Commissions | |
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| Recurring Business | |
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| Report Engine | |||
| Dynamic Graphs | |
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| Dynamic Pivot Table | |
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| Customizable Dashboard | |
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Productivity & usability |
Odoo
|
Sugar CRM |
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|---|---|---|---|
| Productivity | |||
| VOIP Integration | |
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| Calendar Integration | |
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| Realtime Chat | |
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| Ability to Add Fields | |
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| Emails | |||
| Email Integration | |
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| Email Templates | |
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Usability |
Odoo
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Suga r CRM |
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|---|---|---|---|
| Full Web Interface | |
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| Mobile App | |
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| Multi-language | |
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| Android Offline Appe | |
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| iPhone Offline Appe | |
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| Interfaces | |||
| API | |
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| Apps Store | |
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